Refund policy

Most Aeshal pieces are handmade to order — cut, sewn, and finished for you after you place your order. Our return policy reflects that.

Returns — 14 days, store credit

We accept returns within 14 days of delivery for store credit. Items must be unworn, unwashed, and in original condition with all tags attached. Because made-to-order pieces are produced specifically for you, we don't offer cash refunds on made-to-order items.

Damaged or incorrect items

If your order arrives damaged, flawed, or incorrect, email info@aeshal.com within 48 hours of delivery with photos. We'll make it right with a replacement or a full refund, including shipping.

Exchanges

Need a different size or color? Contact us within 14 days of delivery. Return your original piece for store credit and we'll help you order the right fit. If you're unsure about sizing before you order, email us — we're happy to help you choose.

How to start a return

Email info@aeshal.com with your order number, the item, and the reason for return. We respond within 1–2 business days. Customers are responsible for return shipping costs; original shipping charges are non-refundable. Once your return is received and inspected, we'll issue your store credit and confirm by email.

Cancellations

Contact us within 24 hours of placing your order. Once production has started, we're unable to modify or cancel made-to-order pieces.

We reserve the right to decline a return or exchange if an item shows signs of wear, alteration, or damage.