Returns & Exchanges Policy

Every Aeshal piece reaches you in one of two ways, and our returns are built around both. If something isn’t right, we want to make it right.

Ready to ship or made to order

Ready to ship means your size and length is already finished and waiting with us. It leaves within 2 business days, and it’s marked “Ready to ship” on the product page and in your order confirmation.

Made to order means we cut and sew the piece for you after you order. It takes about 3 weeks to make, and it’s marked “Made to order” on the product page and in your order confirmation.

Ready to ship pieces: 30-day full refund

Return any ready to ship piece within 30 days of delivery for a full refund to your original payment method.

Made to order pieces: exchange or store credit

Because these pieces are made just for you, we can’t offer cash refunds. Within 30 days of delivery, you can exchange them for a different size, length, or color, or return them for store credit. Store credit never expires.

Your first exchange is on us. For the first exchange on each order, we email you a prepaid return label and ship the replacement free.

Condition

Pieces must be unworn, unwashed, and in their original condition with all tags attached. We may decline a return that shows signs of wear, alteration, or damage.

Return shipping

You pay return shipping for refunds, store-credit returns, and any exchange after the first one. Your first made to order exchange ships free both ways. Original shipping charges are non-refundable, unless the item arrived damaged or incorrect.

How to start a return or exchange

Email info@aeshal.com with your order number, the piece, and whether you’d like a refund, an exchange, or store credit. We reply within 1 to 2 business days with instructions. When your return arrives and has been checked, we email to confirm your refund, credit, or exchange. Refunds usually show up within 5 to 10 business days, depending on your bank.

Damaged or incorrect items

If something arrives damaged, flawed, or not what you ordered, email us within 48 hours of delivery with photos. We’ll send a replacement or refund you in full, including shipping, whether the piece was ready to ship or made to order.

Cancellations

You can cancel any order within 24 hours of placing it. After that, made to order pieces are already in production and can’t be changed or canceled. Ready to ship pieces that have already left us can be returned under the 30-day policy above.

International orders

The same policy applies outside the US. Return shipping, duties, and import fees are non-refundable.

Questions? Write to us at info@aeshal.com. A real person reads every message.