Questions, Answered
Ordering
How does the made-to-order process work?
We cut a small run of every design ahead of time in a few sizes and lengths, so some pieces are finished and ready to send. If your size and length is one of those, it leaves us within 2 days. If it is not, we cut and sew it for you after you order, which takes about 3 to 4 weeks depending on the design. Each product page tells you which applies before you add to cart.
Each design is made in limited numbers: one small run, a few pieces to order, and then we retire it.
Will I see my dress on someone else?
It would surprise us. Each design is one small run plus a few made to order pieces, then it retires for good. The odds of sharing a room with your dress are tiny.
Can I cancel or change my order?
Contact us at info@aeshal.com within 24 hours of placing your order. Once production has started, we’re unable to make modifications or process cancellations.
Shipping
How long does it take?
In stock sizes leave us within 2 days. Made to order pieces take about 3 to 4 weeks, and the exact timing is shown on each product page. After dispatch, US delivery takes 3 to 7 business days; international times are shown at checkout. You’ll receive tracking information as soon as your order ships.
Do you offer free shipping?
Yes. US orders of $100 or more ship free. Below $100, rates are calculated at checkout.
What if my order has one of each?
We ship them separately. The piece that is ready goes out straight away instead of waiting on the one being made, and the second follows as soon as it is finished. There is no extra shipping charge, and you get tracking for each.
Do you ship internationally?
Yes, to 27 countries, including the UK, Canada, Australia, the UAE, and much of Europe. Rates and estimated delivery times are shown at checkout.
Returns & Exchanges
What is your return policy?
You can return any piece within 30 days of delivery, unworn, unwashed, and with all tags attached. Ready-to-ship pieces receive a full refund. Made-to-order pieces, which are cut for you, can be exchanged for another size or length, or returned for store credit. The product page and your order confirmation show which applies to each piece. Read the full returns policy.
What if something arrives damaged or incorrect?
Email us at info@aeshal.com within 48 hours of receiving your order with photos of the issue. We’ll send a replacement or refund you in full, including shipping.
Sizing
How do I find my size?
Every dress is chosen twice: a size for the body, and a length for your height. Each product page includes a size guide specific to that style. If you’re between sizes or unsure, email us before ordering — we’re happy to help you choose the right fit.
Care
How should I care for my pieces?
Care instructions are included with each order and listed on individual product pages. As a general rule, hand washing in cold water and air drying will extend the life of your pieces significantly.
Still have a question?
Email us at info@aeshal.com. We typically respond within 1 to 2 business days.